Guarantee & Return Policy
All Spherificators are 100% guaranteed against manufacturing defects for 1 year from purchase date. Returns will be accepted as exchange only for devices judged to have a manufacturing defect, and no refunds will be issued. All sales are final.
All Spherificators are shipped brand new in unopened boxes. We do not sell refurbished or used devices.
No returns will be accepted without an RA number. Returns will not be accepted if components are discarded or partially consumed. Please keep all packaging intact for returns and contact us to request an RA# within 30 days. We will be sure to update you with further instructions at that point in time.
Cedarlane Culinary respects your personal privacy and we strive to protect any personal information you may provide us. Your personal information is not lent or sold to anyone for any purpose. If you place an order online, we only request the information needed to complete the processing of your orders and billing. We also share our users’ personal information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than necessary for these purposes. We may also contact you regarding your order if additional information is required.
We are currently shipping globally and will do our best to accommodate the proper power adapters used by the country you provide in the delivery address. That being said, we currently only have North American, European, and UK plugs available so a transformer may be required if none of these plugs work in your area. The day and time your order is received will determine when your products will be shipped. You will receive an e-mail with your tracking number once your order has shipped.
For any other questions or concerns, please do not hesitate to contact us.