Guarantee & Return Policy
All Spherificators are 100% guaranteed against manufacturing defects. Returns will be accepted as exchange only for devices judged to have a manufacturing defect, no refunds will be issued. All sales are final.
All Spherificators are shipped brand new in unopened boxes. We do not sell refurbished or used devices.
No returns will be accepted without a return code or RMA. Returns will not be accepted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns and ship the items for exchange back to us within 48 hours. Once claim is received and accepted by Imperial Caviar & Truffles, we will automatically reship a new Spherificator on our expense.
Imperial Caviar & Seafood respects your personal privacy and we strive to protect any personal information you may provide us. Your personal information is not lent or sold to anyone for any purpose. If you place an order online, we only request the information needed to complete the processing of your orders and billing. We also share our users’ personal information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than necessary for these purposes. We may also contact you regarding your order.
We are currently shipping online orders to 60 countries worldwide. We ship every day of the week. The day and time your order is received will determine when your products will be shipped. You will receive an e-mail advising when your order has been processed and the shipping date. All shipments are packed in undisclosed craft boxes and shipped via courier unless otherwise specified.
For any other questions or concerns, do not hesitate to contact us.